HouseofQuilting.com Ordering FAQPlacing Your Order What types of payment do you accept? How do I place an order online? How do I place an order over the phone? How do I place an order via mail? How much are your domestic shipping costs? Do you charge sales tax? Do you ship internationally? Do you accept wholesale orders? I have a question, how do I contact you? After Your Order is Placed I have placed an order, how do I check the status? How long will my items take to ship? I have a question, how do I contact you? Security and Privacy Is my information secure? Will you keep my information private? What types of payment do you accept? We accept: Visa Mastercard American Express Discover Paypal Payments Money Orders Personal Checks (Order will be processed once check clears) Top of Page How do I place an order online? To place an order online, use the 'Add to Cart' buttons on each product page. Currently we use a Paypal shopping cart system that will open in a new window. Once you are done shopping, simply hit the "Shopping Cart/Checkout" button in the top right-hand corner of the website. This will bring you back the Paypal shopping cart where you hit "Secure Checkout" and proceed to enter your credit card information, or login to your Paypal account and make your payment from there. Please note - a Paypal account is not required to use our shopping cart. It functions as any other shopping cart, only it is powered by Paypal, the world's largest and most secure payment network. Top of Page How do I place an order over the phone? Simply give us a call! Our number is (910) 868-3842. Ask to speak with Jean or James. If you get our answering machine, leave us a message with your name and phone number and we'll call you back as soon as possible. Top of Page How do I place an order via mail? Simply print out the order form, fill it out, and mail to us at: Jean Adkins / House of Quilting 2530 Adkins Hill Drive Fayetteville, NC 28306 ** Please make your check or money order out to "Jean Adkins" ** Make sure you enclose your payment, in either money order or check form. Orders will be processed once your payment has been deposited and cleared. Top of Page How much are your domestic shipping costs? Shipping prices are already factored into the price of our products. No shipping or handling fees will be added to your final purchase price. Top of Page Do you charge sales tax? We are required to charge 7% sales tax to North Carolina residents only. Top of Page Do you ship internationally? Yes, we have been shipping internationally for almost 20 years. Shipping prices will vary, so please email us for a quote. We will get back to you as quickly as possible. Top of Page Do you accept wholesale orders? We welcome wholesale and distributor orders. Please see our Wholesale Order page for more information. Top of Page I have a question, how do I contact you? We can be reached through email, phone, or regular mail. Please see our contact information page for more information. Top of Page I have placed an order, how do I check the status? Send us an email with your name, order number or paypal email address, and we'll reply back with the status of your order ASAP. Top of Page How long will my items take to ship? Domestic orders are shipped via USPS, either First Class or Priority Mail depending on weight. First class typically takes 3-7 days, Priority 2-3 days. Top of Page Is my information secure? In a word, YES. Please see our privacy policy for more information. Top of Page Will you keep my information private? Absolutely. Please see our privacy policy for more information. Top of Page If you have any questions or concerns that are not addressed here or elsewhere on the site, please contact us at our Customer Service email address. |
